Olia Mist Refund & Returns Policy

Modern Elegance in Every Bottle

Luxury Without Worry

Your satisfaction is our signature promise

Olia Mist Refund & Returns Policy Details

At Olia Mist, we understand that selecting the perfect fragrance is a deeply personal journey. Just as each scent tells a unique story, we believe your shopping experience should be nothing short of exceptional. Our comprehensive return and exchange policy reflects our commitment to your complete satisfaction.

15-Day Satisfaction Guarantee

The Olia Mist Promise

We stand behind every bottle of Olia Mist fragrance with unwavering confidence. Our 15 day satisfaction guarantee ensures that you have time to experience and fall in love with your chosen scent. If for any reason your fragrance doesn’t resonate with your personal style or expectations, we’re here to make it right.

What makes us different: We don’t just offer returns – we offer fragrance consultations to help you find your perfect signature scent. Our team of fragrance experts is dedicated to ensuring you discover a scent that truly represents your unique essence.

Eligibility & Conditions

To maintain the luxury standards our customers expect, we have established the following guidelines:

Timeframe: Items must be returned within 30 days of delivery date

Condition: Fragrances should be at least 90% full with original packaging intact

Documentation: Original order confirmation or receipt required

Authenticity: All returned items undergo quality verification to ensure authenticity

Limited Edition: Special collection items may have modified return conditions

Luxury Consideration: We understand that testing a fragrance requires more than just a quick spray. Our policy allows for reasonable usage to properly evaluate your fragrance, as we believe you should experience its full character before making your final decision.

Exchange Options

Didn’t find your perfect match? Our exchange program offers several elegant solutions:

Direct Exchange: Swap for any fragrance of equal or lesser value

Fragrance Consultation: Complimentary consultation to find your ideal scent profile

Seasonal Exchange: Exchange for fragrances from different seasonal collections

Luxury Coupon: Receive premium coupon code of same value, valid for 12 months with exclusive benefits

The Return Process

We’ve streamlined our return process to be as effortless as our fragrances are captivating:

Initiate: Contact our customer care team via email or phone

Authorization: Receive your return authorization number and prepaid shipping label

Package: Secure your fragrance in original packaging with all included materials

Ship: Use our prepaid label – no shipping costs for you

Processing: Full refund processed within 5-7 business days upon receipt

White Glove Service: For orders over $200, we offer complimentary pickup service within select metropolitan areas. Because luxury should extend to every aspect of your experience.

Refund Timeline & Method

Your refund will be processed using the same method as your original purchase:

Credit Card: 5-7 business days after we receive your return

PayPal: 3-5 business days after processing

Luxury Coupon Code: Receive a premium coupon of the same value, valid for 12 months with exclusive perks

Gift Cards: Full value restored to original gift card within 24 hours

Coupon Code Benefits: Our luxury coupon codes offer the full refund value plus exclusive perks: 10% bonus on next purchase, priority access to new collections, and complimentary gift wrapping.

Special Circumstances

We understand that exceptional situations require exceptional service:

Damaged in Transit: Immediate replacement or full refund, no questions asked

Wrong Item Received: Express shipping for correct item plus 20% courtesy discount

Defective Product: Quality guarantee covers manufacturing defects for 90 days

Allergic Reactions: Priority return processing with complimentary fragrance consultation

Gift Returns: Extended 45-day window for gift recipients

Customer Care Excellence

Our dedicated customer care specialists are here to assist you with any questions or concerns. Contact Us anytime for support.

Phone: +92 3247722024
Email: support@oliamist.com
WhatsApp: Chat with us
Johar Town, Lahore
Business Hours: Monday – Saturday, 9 AM – 7 PM

This policy was crafted with the same attention to detail as our fragrances. Last updated September 2025.
At Olia Mist, your satisfaction is not just guaranteed—it’s our signature promise.